In this fictionalized case study, Robert Perrine describes what a typical project looks like within information technology. The project is already behind schedule when Robert arrives. There is no agreement on scope and the project budget is being siphoned away. Somehow Robert needs to bring the team together and get the work accomplished before they run out of time, money or sanity.
The lesson learned is that effective communication requires filtering of the damaging aspects with amplification of the growth promoting aspects.